Shipping & Delivery Policy

Last Updated: 26 November 2025

At PlantGreen.in, we work to deliver fresh and healthy plants to your doorstep.

1. Delivery Areas

• We currently deliver to selected pin codes within India.

• You will see if your area is serviceable when you enter your address at checkout.

2. Order Processing Time

• Orders are usually processed within 1–2 working days after payment confirmation.

• We do not process orders on Sundays or public holidays.

3. Estimated Delivery Time

• After dispatch, plants are usually delivered within 3–7 working days, depending on your location.

• Remote or far areas may take a little longer.

• These are only estimates; actual time may vary.

4. Shipping Charges

• Shipping charges (if any) will be shown at checkout before you make payment.

• Sometimes we may offer free delivery for a minimum order value or during special offers.

5. Order Tracking

• Once your order is shipped, we may share a tracking link or tracking ID by email / SMS, if provided by our delivery partner.

• You can use it to follow your shipment.

6. Packaging and Plant Safety

• We pack plants carefully to protect them during travel.

• Slight soil disturbance or a few bent leaves can happen and is normal in transit.

7. Wrong Address / Not Available

• Please enter your complete and correct address and phone number.

• If delivery fails because of:

  • Wrong/incomplete address

  • Customer not available

  • Phone not reachable
    The courier may return the parcel. In such cases, extra shipping charges may apply for re-delivery, or refund may be reduced as per our Refund Policy.

8. Damaged or Wrong Product on Delivery

• If you receive a damaged plant or wrong product, please:

  • Take clear photos of the plant, box, and label

  • Email us within 24 hours of delivery

• We will review and offer a replacement or refund as per our Refund Policy.

9. Contact for Shipping Issues

For any delivery or shipping questions:

Email: kumarneeraj762709@gmail.com